Korea’s central and local governments have been deregulating and otherwise simplifying building regulations to ease public inconvenience. Despite such efforts, however, complaints increased from entities such as building project owners, developers, registered architects, and even the general public. The primary complaints with respect to architectural administration services arise from operational processes such as responses to questions regarding the legal system, prior disclosure of the related procedures and standards, and perfunctory administrative processing. In other words, this study was inspired by the recognition that public complaints and inconveniences are rooted in the lowquality administrative services provided during the process of architectural administration, rather than the building regulations themselves.
The goal of this study is, in recognition of the aforementioned issues, to prepare policy measures to improve architectural administration services for users, with a focus on the operation of architectural administration.